Attended Lobby
Attended Lobbies: Security, Convenience, and Prestige
An attended lobby serves as the first point of contact for visitors, tenants, and staff, ensuring a secure and welcoming entryway. From check-ins and guest management to security monitoring and package reception, lobby attendants provide essential services that enhance both convenience and safety.
Different types of buildings offer varying levels of lobby services, from fully staffed luxury properties with doormen and concierges to unattended lobbies that rely on intercom systems. Understanding these distinctions can help businesses and residents determine the right fit for their needs.
What Is an Attended Lobby?
An attended lobby features a lobby attendant or concierge stationed at the entrance, typically behind a desk, to provide security and assistance. This presence is common in:
- Office buildings
- Luxury residential properties
- Hotels
- High-rise commercial skyscrapers
Many upscale buildings prioritize aesthetic appeal in their entrance areas, designing “power lobbies” with grand décor and high-end finishes to create a lasting impression.
Doorman vs. Attended Lobby: What’s the Difference?
Though often used interchangeably, the terms “doorman” and “attended lobby” refer to distinct services:
| Feature | Doorman | Attended Lobby |
|---|---|---|
| Staff Position | Stationed at the entrance, often outside. | Seated behind a desk inside the lobby. |
| Primary Role | Opens doors, assists with entry, and provides basic security. | Manages visitors, handles deliveries, and offers concierge services. |
| Uniformed Staff | Yes | Sometimes |
| Interaction with Guests | Helps guests enter the building. | Manages visitor check-ins and security. |
A full-service building typically includes both a doorman and an attended lobby, offering comprehensive front desk and security services.
Types of Lobby Services
Lobby services can be categorized into four main types:
- Doorman – A uniformed staff member assists with entry, greets visitors, and provides security.
- Attended Lobby (Concierge Service) – A front desk attendant manages guest check-ins, deliveries, and security.
- Full-Service Lobby – Includes both a doorman and a concierge, offering the highest level of service.
- Unattended Lobby – No staff is present; access is controlled via intercom or video entry systems.
Common Attended Lobby Services
A lobby attendant can provide a range of amenities and security features, including:
- Visitor Management – Welcoming guests and ensuring authorized entry.
- Security Staff – Monitoring building access and providing an added sense of safety.
- Information Desk – Assisting tenants and visitors with inquiries.
- Mail & Package Handling – Receiving and organizing postal deliveries.
- After-Hours Access Control – Ensuring secure entry during off-hours.
Types of Lobby Configurations
Attended lobbies can vary based on the level of staffing and technology used:
- Full-Service Lobby – Staffed by both a doorman and a concierge for high-end buildings.
- Virtual Doorman – Uses cameras and intercoms to provide remote monitoring and controlled access.
- Unattended Lobby – No staff presence; instead, an intercom or video system allows entry.
Benefits: Safety vs. Privacy
Does an Attended Lobby Increase Security?
An attended lobby enhances security by providing a visible presence at the entrance, discouraging unauthorized access, and assisting in emergencies. However, perceptions of safety vary:
- Pro-Security Argument: A lobby attendant monitors foot traffic, tracks visitors, and may observe activity on the sidewalk and nearby buildings, contributing to a greater sense of control.
- Privacy Concerns: Some individuals value anonymity, preferring not to have their comings and goings monitored by a lobby attendant. For these people, an attended lobby may feel intrusive rather than protective.
Do Attended Lobbies Affect Property Preferences?
People who prioritize privacy often prefer downtown properties, where buildings may feature unattended lobbies or virtual doormen. In contrast, those seeking added security and assistance may gravitate toward Midtown and luxury properties with full-service lobbies.
Looking for an Office with an Attended Lobby in Manhattan?
Whether you’re searching for a full-service building, a virtual doorman setup, or a private office with concierge services, we can help you find the perfect space. Contact us today for expert insights and detailed listings!
